Operations

According to the 2021 SuperOffice Customer Service Benchmark Report, 62 percent of companies do not respond to customer service emails. Read on to see how companies are failing customers digitally, and learn what you can do to improve your online …

Take a walk through Jared’s Ace Hardware and Crossroads Outdoors, the stores owned by Jake Smith, the new chairman of the board for the North American Hardware and Paint Association. Click here to read the story about Jake and his …

The Society for Human Resource Management (SHRM) released its State of the Workplace Study, which evaluates how organizations handled key workplace challenges last year and looks at the workplace trends for 2022.  The study surveyed human resource professionals and other …

According to the monthly Global Port Tracker report, imports at the nation’s congested container ports are expected to slow during the first half of 2022. The report, released by the National Retail Federation (NRF) and Hackett Associates, found that even …

According to Outgrow, a data analytics and digital marketing company, 56 percent of users would rather use chatbots than call customer support. As chatbots continue to grow in popularity, consider using these best practices on your own chatbot to save …

After the pandemic hit in early 2020, businesses across all industries took a huge hit with many closing permanently. The exact numbers are difficult to calculate, but the Federal Reserve estimates that 200,000 more businesses closed in 2020 than in …

In light of an influx of omicron infections, U.S. employers added 467,000 jobs in January, surprising experts who predicted only a slight increase in job additions. In the retail trade, employment rose by 61,000, with building and garden supply stores …

The landscape of retail technology and e-commerce has changed dramatically and quickly in the last few years. The need for safe and contactless options during the pandemic hastened many of these changes, but advances were also made to offer customers …