Operations

Swift advances in technology combined with the pandemic have permanently changed how consumers shop. During the pandemic, the instances of customers using amenities like buy online, pick-up in store (BIPOS) and curbside pickup boomed and in-store features like smart displays …

Are you looking to gain insight into expense control, budgeting, benchmarking and more? The deadline to apply for the North American Hardware and Paint Association’s (NHPA) upcoming Financial Management cohort class is Jan. 6. Or, get started now with the flexible, …

Theft and loss have always been a part of the retail landscape, but in the last several weeks, some major retailers have been the victim of organized theft rings. Both the Wall Street Journal and the New York Times have …

No industry is immune to the lack of qualified workers right now. In a recent report from the Society for Human Resource Management (SHRM), 90 percent of employers who responded to the survey say they struggled to fill open positions …

You’ve worked hard to curate a product selection that caters to your customers’ needs. You offer high-caliber customer service. Your store is in a great location. Still, you hear from customers who choose to shop elsewhere for certain items or …

The holidays are just around the corner but many consumers have already started checking off their holiday shopping lists. U.S. News & World Report shared three shopping trends consumers can expect as they purchase gifts, decor and more for their …

The month of October saw a jump in three leading consumer metrics—inflation, price gains and overall retail sales. According to the U.S. Labor Department Consumer Price Index for All Urban Consumers, inflation increased 0.9 percent in October, following a modest …

From falling off ladders to trees catching fire, our favorite holiday movies jokingly depict the perils of holiday decorating. In real life, the dangers are substantial. Make sure your customers stay safe this year by sharing safety tips when selling …