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Consumers Ready for In-Person Shopping

in-store shopping

In its 2021 State of the In-Store Experience, Raydiant, an experience platform for physical retail spaces, found that shoppers are looking to get back into stores and spend their money in-person. The survey found that 47 percent of respondents said …

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Rollier’s Hardware Finds Success in E-Commerce

Rollier's e-commerce

Next year, Rollier’s Hardware will celebrate 100 years in business and a century of evolution to best serve its customers. From a small local plumbing business to two flourishing e-commerce sites, Rollier’s has experienced major growth in the last century.  …

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Listen to These 2 New Podcasts With Business Experts

book podcast

“Tell Me More…” Episode 35: Steve Dennis Hosted by Renee Changnon, NHPA Retail Engagement Specialist On this episode, Renee talks to Steve Dennis, a strategic advisor, speaker and author on retail innovation. They talk about Steve’s career, his book “Remarkable …

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3 Ways to Boost Employee Morale 

employee morale

It’s no secret that many frontline workers, including retail employees, are mentally and physically exhausted from the extra hours put in on the job because of the pandemic. A recent Retail Wire article shared that most employers see and understand …

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Resource Round-Up: Mentoring Soft Skills

Man mentoring a woman in an office

Vital yet invisible, soft skills are key to providing excellent customer service. Training soft skills, however, is vastly different from training an employee how to stock shelves, mix paint, or recommend a home air purifier. Any employee seeking to mentor …

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Why Soft Skills Are Essential For Your Business

Soft Skills hardware store employee helping customer

From a young age, most of us are taught to be polite, work together with others and use our words to solve problems. These attributes, called soft skills, are important for our everyday human experience, and they’re also essential in …

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4 Niches Your Customers Need to Plan the Perfect Party

jars of jam on a niche product display

The holidays are a time for gathering with family and friends, hosting parties and celebrating the season. Getting together with loved ones will feel even more special this year following the canceled events and socially distanced gathering from the last …

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