Operations

For most independent home improvement retailers, having a team of knowledgeable employees can elevate their operation and make it stand out from the competition. In a time when hiring and retaining talent is challenging, establishing a training program to get …

If someone asked you how your business was performing, could you answer them? For Peggy Sue Wingard, owner of O-Gee Paint Co. in Miami, Florida, she easily paints a detailed picture of the company’s strengths and areas they are working …

According to a recent Forbes survey done in conjunction with Talker Research, internet usage among Americans is shifting in several significant ways. The survey found that internet usage has made a move from mainly desktops to mobile devices with nearly …

In the fourth quarter of 2023, e-commerce accounted for $324.8 billion in total retail sales. This amount is a 7% increase from the same period in 2022, according to the U.S. Census Bureau, indicating a shift in consumer behavior toward …

With market conditions continually changing and a market that has seen dramatic up and down shifts in a short amount of time, retailers need to take control and drive their own growth. Here are ten ways to write your own …

BY JAKE KALNITZ Chief Merchandising Officer, True Value As our CEO Chris Kempa said earlier this year at our Spring Reunion, the macroeconomic reality of this year has and will continue to present challenges for independent hardware retailers throughout 2024. …

As the former college football coach and current sports analyst Lou Holtz once said, “In this world you’re either growing or dying, so get in motion and grow.” The same adage holds true for the independent home improvement channel. If …

Before you can plan or implement your goals for growth, the entire operation needs to be in the right mindset. Dan Tratensek, COO and publisher for the North American Hardware and Paint Association (NHPA), shares six ways you can get …