Operations

Plenty of data and anecdotal evidence exists on the benefits of technology for your operation, but retailers may still hesitate because of the investment of time and money tech requires. Fortunately, when it comes to innovation, cutting-edge isn’t the only …

With a willingness to embrace change and evolve, Wilco Stores has found great success and built a strong company culture. TJ Colson, president of Wilco Stores, says the core values of integrity, excellence, respect, accountability, teamwork and community set the …

Hassett Hardware has seen expansive growth and success in the six decades since it opened, going from one location in 1957 to now six locations across the San Francisco Bay Area. President and owner Eric Hassett contributes much of that …

What Consumers Want: Discover more customer insights on how product knowledge, convenience and competition affect purchasing at hardwareretailing.com/hiri-customer-insights. Rising Costs Have Impacted How U.S. Consumers Shop    

Next-Level Training: Offer employees quality training programs through the NHPA Academy for Retail Development. Download the Academy Catalog to review all available courses at YourNHPA.org/academy. Each month, 3 to 4.5 million people in the U.S. quit their jobs, according to …

Over the last century, LeVahn Brothers has evolved from a plumbing contracting business into a full-service hardware store with a focus on plumbing repair items. Andy LeVahn took over the business from his father in 2018 and is the fourth …

In response to rising shipping costs, Amazon has been changing its strategy when it comes to shipping and returns, including offering select Amazon Prime subscribers $10 to pick up their orders rather than have them delivered. Customers who take advantage …

The latest installment of the NHPA Independent Retailer Index is brewing, and we need your participation. The Independent Retailer Index measures key performance indicators of independent retailers each quarter, and the aggregated data is released to allow you to compare your …