Operations

Chris Cummings thought he had all of his boxes checked when it came to succession planning. The owner of The Paint Center in Abilene, Texas, had hired two younger employees, Kinsey Brown and Anthony Martinez, with the intention of grooming …

Whether your customers are professionals needing safety gear to stay safe on the job site or weekend warriors wanting to protect themselves during DIY projects, stocking a good mix of safety and personal protection equipment (PPE) makes your operation a …

In what seems to be a common refrain for many types of products and services involved in home remodeling and renovation, the paint product market has been overwhelmed with strong demand and supply constraints in the previous year. Early in …

Known for providing an extra layer of customer service, independent home improvement retailers have always been in the business of helping customers. For generations, independent home improvement retailers have taken this idea a step further and found ways to give …

From organized smash-and-grabs to employee embezzlement and fraud, retailers have been reeling from an increase in asset and product loss since the start of the pandemic. Theft and fraud have always been an unfortunate part of the retail scene, but …

Theft, fraud and shrinkage can wreak havoc on a business, with the 2021 National Retail Security Survey reporting that the average dollar loss increased from 2019 to 2020. The average loss for shoplifting was up 71%, and dollar loss from …

In an effort to increase awareness and provide education on how businesses and the public can prevent bombings in their communities, Operation Flashpoint held an educational kickoff event at Earlham Bulding Center in Earlham, Iowa.  Leaders with the Madison County …

Understanding how to effectively set prices could be intimidating for a new manager. Like many facets of retailing, pricing strategy is part art and part science. How a retailer sets prices will have a direct impact on the viability of …