Operations

James C. Trainor, assistant director of the FBI Cyber Division, took questions from Hardware Retailing on how small businesses can prevent cybercrime and work with law enforcement to investigate cybercrimes. Hardware Retailing (HR): Why are cybercrimes increasingly important for the FBI to investigate? James …

Scott Reynolds is CEO of Member Insurance, which provides risk management and insurance solutions to hardware stores, building material dealers, lumber dealers and related businesses throughout the U.S. and Canada. The agency provides cyber liability products, which are policies specifically …

To view a PDF of this story, click here. By Jesse Carleton, jcarleton@nrha.org Be an Early Adopter Meet David and Liz. They just purchased a new home. They also just purchased a new smart thermostat for that home, which means they …

Once you find those employees who fit your company culture and deliver high customer service consistently, you want to keep them. While every hard-working employee deserves a good wage and pay raises, money isn’t the only motivator. Employees usually place …

If you are looking for ways to improve your business by developing and retaining a stellar staff and providing excellent customer service, then take some lessons from Disney. After 16 years working for the entertainment company, former executive vice president Lee Cockerell wrote …

Many independent home improvement retailers are in their 50s and 60s, and if they haven’t already, they will soon be thinking about who will take over their businesses. The North American Retail Hardware Association (NRHA) 2016 Young Retailer of the …

As a retailer, you may think of Pinterest as a social media platform your business can use to share project tips and drive foot traffic to your store. Pinterest is a social networking site that acts as a “virtual pinboard” …

Fraud is a big headache for business owners, and it may be impacting your cost of doing business more than you realize. Retailers with chargeback rates of four percent or higher may soon be facing even higher chargeback and merchant account …