Operations

What does it take to be the largest, most successful retailer in Southern France? I visited Quincaillerie Aixoise to find out. Quincaillerie Aixoise is a multistore operation headquartered in Aix-en-Provence, France, with five locations in Aix-en-Provence and the surrounding cities. …

To view a PDF of this story, click here. Ask the next 20-something-year-old who walks into your store about their morning routine. They’ll likely say they check social media, and Snapchat is probably part of the mix. What is Snapchat? …

Snapchat isn’t just for teenagers anymore. The photo- and video-sharing app was released in September 2011. Since then, the social media platform has continued to grow in popularity among millennials. In the March issue of Hardware Retailing, we introduced the basics …

If you’re thinking using the slower early part of the year to spend some extra time training your employees, you have many options available. In addition to specialized vendor training, online product knowledge courses and group training sessions, many retailers …

Art supply enthusiasts no longer have to make the one-hour-plus trip to Las Vegas to enjoy their craft, thanks to Pahrump Rentals & Do it Best Hardware’s newest endeavor. The hardware store, located in Pahrump, Nevada, recently added a 600-square-foot …

In order to create lifelong bonds with consumers, brands are constantly searching for ways to meaningfully connect. Social media is one of the best ways to establish those connections, but in order to find success, understanding the norms of different channels is …

To view a PDF of this story, click here. McCoy’s Strategy for Succeeding Through the Depression, the Recession and Beyond Nearly a century has passed since McCoy’s Building Supply first opened its doors. During this time, the Texas-based, family-owned business …

To view a PDF of this story, click here. By Renee Changnon, rchangnon@nrha.org Tapping Into a New Niche A walk into the aptly named Brewer’s True Value Hardware reveals an experience and some niche products most home improvement stores don’t offer. …