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Generation Z: Reaching the Next-Gen Consumer

Generation Z

Generation Z, the generation after millennials (born between 1995 and 2012, according to Forbes) makes purchasing decisions differently from every previous generation, mostly because of how they engage with digital and social media, according to influencer marketing agency Mediakix. These consumers …

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A Roundup of 10 List Resources

10 list

If the October issue of Hardware Retailing left you wanting just one more 10 list, you’re in luck. We compiled these additional articles from our archives to round out the 10 list resources. 10 Impulse Items Customers Crave This online …

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10 Ways NRHA Can Help Your Business

Click the picture to download a PDF of this story. As an independent home improvement retailer, you have access to a wide variety of benefits through the North American Retail Hardware Association (NRHA), your trade association. Many of the resources are free …

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10 Things Your Employees Are Dying to Tell You

Click the picture to download a PDF of this story. For many retailers, employees are family. Even if they’re not related by blood, these are the people you spend the most time with day to day. Yet even in the most harmonious …

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10 Lessons I Learned While Traveling

Click the picture to download a PDF of this story. From August 2016 to July 2017, I lived in, worked remotely from and explored 10 countries and 12 cities with 70 people through a program called Remote Year. At the beginning of …

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10 Tips for Completing an Honest Store Critique

Click the picture to download a PDF of this story. Store owners throughout the industry have discovered that business critiques from other independent home improvement retailers help them become better operators. Ask a fellow retailer or two to walk through your store, …

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10 Lessons From Dogs About Customer Service

Click the picture to download a PDF of this story. Want to kick your customer service up a notch? Gather some inspiration from your canine companion. 1. Gain their loyalty. Dogs are the gold standard of loyalty. Build some of that same character …

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10 Reasons My Wife Drives 115 Miles to IKEA

Click the picture to download a PDF of this story. As a writer for Hardware Retailing, I’m constantly on the lookout for retailers who do a great job merchandising their wares and providing outstanding customer service. So when I discovered that my …

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