Operations

Click the picture to download a PDF of this story. 5-Star Employees How do you create a thriving business? What are the traits of great employees who stand out within a team? Hardware Retailing spoke with successful retailers to discover …

Click here to download a full pdf. If you’re new to employee training, setting up guidelines and processes is your first step. While it may be tempting to take a less formal approach to training, remember that the more time …

An industrywide concern for independent home improvement retailers is the ability to find employees who are excited about their job, have a strong work ethic and want to have a long-term career in retailing. Hardware Retailing recently highlighted employees at …

On Mother’s Day and Father’s Day, children across America will be panicking. Yet again, the holidays will have snuck up on them, and they’ll be in a pinch to find the perfect last-minute gifts. Use the North American Retail Hardware …

Before you start investing a lot of time and resources in vetting a prospective employee, it’s helpful to know as much as you can about their fitness for the job. One way to find out more is to give applicants …

Click the image above to view a PDF of this story. A boost in sales, a crowd in the store, lots of goodwill toward your business—there are many reasons why you might host a special event. These events offer a …

A Q&A With NRHA’s Katie McHone-Jones One of the biggest events on the North American Retail Hardware Association’s (NRHA) calendar is the NRHA All-Industry Conference, held in conjunction with the National Hardware Show®. This year, the conference happens May 8-10 …

Click the picture to download a PDF of this story. By Renee Changnon, rchangnon@nrha.org ‘If You Build It, They Will Come’ When a fire destroyed Marcus Lumber Co.’s shop buildings, lumber shed and delivery vehicles in 2004, the Leavitt family found a …