Operations

The COVID-19 pandemic has required many business operators to test their agility to the extreme. There have been numerous stories about retailers supporting their community members with supplies to stay safe at home and providing frontline workers with supplies to …

Across grocery, pharmacy, home improvement and select other sectors, essential retailers are leading the way to reopen the world as we enter Phase 3 (“management”) of the COVID-19 pandemic. We estimate that this phase will last from now into early …

According to a recent survey from the Home Improvement Research Institute (HIRI), appliance buyers have certain characteristics and preferences. Appliances can be a competitive category, but there may be an opportunity in your community as department stores close or people …

According to a recent survey from the Home Improvement Research Institute, 44 percent of appliance purchases went to big-box stores when they were in the market for a new large appliance. While those sales represent a significant segment of the …

Julie Schweber, senior knowledge adviser with the Society for Human Resource Management, says keeping your business on track during the COVID-19 pandemic is critical. One way to maintain continuity with your business is by upholding traditional HR activities, like performance …

There are only days left to contribute your operation’s financial data to the annual Cost of Doing Business Study. Learn more about the study and submit your data before July 15. Tracking each aspect of your business’s performance is more …

In a break from its previous three-visit model, the North American Retail Hardware Association’s (NRHA) upcoming Retail Management Certification Program will feature two in-person class visits. Students will still benefit from the same number of in-person instructional hours, but a …

More than ever, understanding your business’s financial health from every angle is vital. For more than a century, home improvement operators have counted on the annual Cost of Doing Business Study to discover every facet of their operation’s finances. The …