Operations

In 1998, Jeff Paladino purchased his family’s 4,500-square-foot hardware store nestled in a shopping mall in Milton, New York. His family had owned several businesses over the years before taking on a local hardware store. A switch into hardware seemed …

The North American Retail Hardware Association (NRHA) is always developing new tools and resources to train independent home improvement retailers. Best of all, many of the programs the association develops are completely free for retailers to use and implement in …

Teenagers hoping to find the perfect prom dress or suit had a unique opportunity to shop for their attire at a discount, thanks to Newby’s Ace Hardware in Devils Lake, North Dakota. Newby’s employee Jacqui Dammen says she was inspired …

Melissa Brett and her husband John have owned Welden Hardware for 15 years, but the business has been in operation in Simsbury, Connecticut, for 130 years. Late last year, the Bretts and their store manager started brainstorming ways to celebrate …

In January 2018, a fire destroyed Papenhausen Hardware in San Francisco. This fire was the second in 20 years that the business had experienced, and the owners had taken precautions to ensure employees and the operation were protected. “We have …

Click here to download a PDF of this story. By Chad Husted, chusted@nrha.org The benefits of recycling are not new to consumers, but your customers may come to you with questions about the recyclability of the products you sell and how certain …

At any given moment, there are at least half a dozen social media platforms out there. Adding yet another account and figuring out what to post and how to grow your follower account can seem daunting. When it comes to …

Loss prevention is only effective if everyone on your team knows how to spot a shoplifter and stays engaged on the salesfloor. If you have new team members or if you’ve noticed some habits that need correcting, review this checklist …