Operations

Far from harmless, cyberattacks put individuals and companies at risk and threaten the financial security of businesses and the economy. According to cybersecurity company PurpleSec, cybercrimes have increased by 600 percent since the start of the COVID-19 pandemic, leaving more …

If you want to create a culture of diversity in your business, you should be looking both at internal operational structures and the way you present your business to the community.  Julie Schweber, a senior human resources knowledge adviser at …

What long-term effects will the pandemic have on the way retailers manage their inventory?  The North American Hardware and Paint Association (NHPA) invites all members of the independent home improvement, paint and decorating industry to the upcoming Inventory Management webinar …

The numbers speak for themselves: We’re online and we’re online a lot. According to the Digital 2021 Report from We Are Social and Hootsuite, over 4.6 billion people use the internet and we spend an average of almost seven hours …

If you’re looking to take your leaders to the next level in your operation, advanced training is a smart investment. The North American Hardware and Paint Association’s (NHPA) Retail Management Certification Program is a college-level course that prepares owners and …

There are many advantages to having a diverse workplace. Here’s what you can expect when your employees have a variety of backgrounds and perspectives. Better Customer Service People feel comfortable shopping in a place where the employees look like them. …

It’s 6 a.m. on the Friday before Memorial Day. You anticipate it will be your busiest sales weekend of the year. A text pings on your phone, and the message makes you bolt upright in bed. It’s from your IT …

Prospective employees at Wankel’s Hardware in New York are asked an unusual interview question: “What is your American dream?” The question is important because store owner Katherine Wankel’s goal is to provide jobs that she considers to be launch pads …