Will Aubuchon, President and CEO, W.E. Aubuchon Co. Inc. 104 stores in Massachusetts, Vermont, New Hampshire, Maine, Connecticut, New York W.E. Aubuchon Co. Inc. was founded in 1908 by William E. Aubuchon. Today, his great-grandson, Will Aubuchon, serves as CEO. …
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Discover 3 Benefits From the Cost of Doing Business Study
There are only days left to participate in the Cost of Doing Business Study, an annual financial benchmarking tool that delivers powerful data to independent home improvement center, hardware store and lumberyard operators. Each year, independent operators across the U.S. …
Read More »4 Ways to Raise Your Transaction Size
As floor manager at Annapolis Home Hardware Building Centre in Annapolis Royal, Nova Scotia, Victoria Cook-Cranton has spent the last two years on a campaign to increase the average transaction size at her store. Now, the owners of the business …
Read More »CDC Guidance for COVID-19 Cases in the Workplace
As the U.S. passes more than 3.7 million confirmed cases of COVID-19 nationwide, understanding how an employee testing positive will affect your business is crucial. The Centers for Disease Control and Prevention (CDC) have released an FAQ to help business …
Read More »4 De-escalation Strategies for Retail Workers
In the past few weeks, a spate of confrontations at retail establishments has made clear the importance of training your team to de-escalate potentially hostile situations. Helping employees at all levels calm customers and soothe situations can be a critical …
Read More »Get the Clearent Virtual Terminal and Paylink
NRHA’s payment processing partner, Clearent, is now offering their Virtual Terminal and Paylink for free when you sign up by July 31. Paylink is an easy and safe way for retailers to accept online payments. It allows businesses to send …
Read More »Newly Updated: Stream All NRHA Town Hall Sessions
The North American Retail Hardware Association (NRHA) is hosting regular town hall sessions via Zoom to help independent home improvement retailers and channel partners stay informed amid COVID-19. In the first NRHA Town Hall covering COVID-19, retailers shared how their …
Read More »3 Ways to Manage Crisis Through Leadership
Great leaders rise up in times like this. They elevate because leadership excellence in times of crisis is very much the same as it is in normal times. However, no one is perfect, and there are some nuances to crisis …
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