Years from now, when our children and grandchildren are studying history, there will almost certainly be a chapter in their virtual textbooks that focuses on 2020. One might easily argue that 2020 will be remembered among the most influential years …
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COVID-19 Has Changed Consumer Buying Preferences
Anxiety about COVID-19 has shifted where and how people will shop for the holidays. Research from professional services firm Deloitte shows that more than half of shoppers feel anxious about in-store shopping due to the pandemic. Independent home improvement retailers …
Read More »Save Time and Money With NHPA Business Services
Running a home improvement operation requires your full attention. One way NHPA supports independent home improvement retailers is by developing partnerships with trusted business services organizations. Learn more about these services below or visit YourNHPA.org/business-services. Health Insurance Health insurance is …
Read More »NHPA’s Disruption Series Now Available to Stream
After the success of the National Hardware Virtual Show and the NRHA All-Industry Conference, the North American Hardware and Paint Association (NHPA) is proud to offer a full suite of informative videos to train and inspire independent home improvement retailers. …
Read More »Using Professional Development to Improve an Operation
Good leadership requires constant individual growth. That’s why Brian Kabat, owner of Kabat’s Ace Hardware in Arizona, considers ongoing professional development to be an important part of his career. Kabat has stepped away from daily operations at his five stores …
Read More »Trainer’s Corner: Focus on the Automotive Category
As winter approaches for many areas of the country, customers might be thinking about making sure their car is prepared for the cold weather. If you have an automotive department, you can offer them the convenience of picking up items …
Read More »How 2 Families Have Passed Operations to the Next Generation
The future of the independent home improvement industry in many ways depends on the next generation of retailers to take the reins over the course of the next decade. In a recent Hardware Retailing reader survey, nearly 75 percent of …
Read More »New Resources Help Retailers Onboard Employees
The first few weeks after hiring a new employee are critical. How well you onboard them will have a big impact on retention and job performance. But if you’re like most retailers, developing a thorough onboarding program is just one …
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