Operations

In a world buzzing with caffeine enthusiasts, the desire to bring the coffee shop experience home is on the rise. Around 74% of Americans drink coffee every day, with 49% drinking three to five cups every day, according to data …

Attracting willing and engaged employees is still a top priority —and for some, a concern—coming into the new year. In the 2023 edition of the Bentley-Gallup Business in Society Report, nearly 5,500 U.S. adults gave their perspectives on their priorities …

While few might call what the home improvement industry experienced during the pandemic a party, 2023 had all the feelings of a day-after hangover as businesses struggled to find their footing and were left dealing with the aftermath of three …

Opening a new store right before the COVID-19 pandemic struck was a challenge for True Value of Rock Hill and owners Jay Simpson and Alex Dorsey. To overcome the obstacles of supply chain woes, Simpson and Dorsey turned to locally …

For over 40 years, the Brownsboro Road location of Brownsboro Hardware & Paint in Louisville, Kentucky, has provided an extra level of service to customers with an in-house U.S. Postal Service contract post office. The store also touts a UPS …

The purchase of eco-friendly and sustainable products is a trend that shows no sign of slowing down. According to a study by NielsenIQ, 95% of consumers take steps to live more sustainably and almost half want retailers to provide ways …

According to research from Gallup, only about one-third of workers are engaged in their workplace. Throughout this year in Hardware Retailing, both in print and online, and through a variety of resources and programs from the North American Hardware and …

In 2015, Corinne Courtney left her corporate job in New York City to pursue her dream of building a hardware store from a woman’s perspective. When she was researching the independent home improvement industry, Courtney came across Scott Wright and …