Operations

PaulB Hardware, which is based in Lititz, Pennsylvania, and also has locations in Belleville and Mechanicsburg, Pennsylvania, has been process-oriented since its inception in 1947. To ensure future success of the processes and the operation, two managers from PaulB Hardware—merchandising …

Growing a retail operation, either incrementally for a single store or by opening new stores, often requires the entire team pulling in the same direction. But when everyone isn’t aware of the direction because processes and procedures are left to …

As you create and revise SOPs in your own operation, walk through the examples of PaulB Hardware’s SOPs below—including videos, documents and checklists—to guide your strategies. Read more about how the managers at PaulB Hardware made SOPs a priority to …

By Gary Pittsford, CFP In May, the North American Hardware and Paint Association (NHPA) focused on how to build a bench of well-trained employees inside your company to help you grow the business and manage it effectively. Building a bench …

For the past 59 years, the Retailers’ Choice Awards, presented by the North American Hardware and Paint Association, have highlighted the best products on display at the National Hardware Show. The Retailers’ Choice Awards differ from most award programs as …

Launched earlier this year, the North American Hardware and Paint Association’s (NHPA) Helmets to Home Improvement program is dedicated to celebrating and recognizing industry veterans for their service to our country and their contributions to the independent home improvement channel. …

By Brian Young Founder, Laoch Consulting Three years ago, I experienced a moment that left an indelible mark on me. I was sitting with my friend of over 20 years. He had poured his life into his hardware store for …

By Luke Vander Linden, Vice President of Membership & Marketing, Retail & Hospitality ISAC Unfortunately, it’s not unusual for big-name companies to make the news as victims of cyberattacks. But small- and medium-sized businesses (SMBs) are at risk too, though …