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Lindsey Thompson

Lindsey joined the NHPA staff in 2021 as an associate editor and has served as senior editor and now managing editor. A native of Ohio, Lindsey earned a B.S. in journalism and minors in business and sociology from Ohio University. She loves spending time with her husband, two kids, two cats and one dog, as well as doing DIY projects around the house, coaching basketball, going to concerts, boating and cheering on the Cleveland Guardians.

Customer Relations Bloom at Annual Garden Party

Annual Garden Party

Celebrating the start of spring and providing a way to engage with customers, A Few Cool Hardware Stores hosts an Annual Garden Party. The event takes place at each of the operation’s 13 locations in the Washington and Baltimore metro …

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How to Approach Risk Mitigation Like the Big Boxes Do

risk management

It’s annual report season, which means analysts and investors are poring over 10-Ks and other government filings to see who met expectations in 2023, who fell short and what’s to come in 2024. As an independent home improvement operator, you …

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3 Actions You Can Take to Improve Employee Engagement

employee engagement

In the most recent Gallup survey about employee engagement, respondents report a decline in access to training, less connection to their organization’s mission and infrequent praise in the workplace. Since 2020, the amount of workers who say they know what’s …

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Nowco Hardware Opens New Home Decor and Lifestyle Space

Nowco

With both their customers and employees in mind, Nowco Home Hardware dealer-owners Deanna and Tyler Nowochin embarked on a store remodeling project that added a new shopping destination for customers and office space for employees.  Named The Loft, the new …

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