True Value Company has unveiled its 2022 paint colors of the year: Elm Street (4F18) and Brilliant Berry (7A6). “Elm Street is a mid-tone, soothing and timeless grayed green,” says John Vanderpool, divisional president at True Value Manufacturing/General Paint Manufacturing. …

This past weekend, True Value Co. welcomed retailers to its first in-person event since early 2020. The 2021 Fall Reunion, held at McCormick Place in Chicago, Sept. 30 through Oct. 2, was open to all independent retailers and included a …

If you want to keep your core categories competitive, then always be looking for ways to refresh and improve what you already have. In the July 2021 issue of Hardware Retailing, three retailers share how they made operational changes that …

Traditionally, if you wanted to manage your inventory effectively, you relied on efficiencies such as just-in-time delivery, minimal backstock and a reliable sales history. But in one year, everything changed. During the pandemic, consumer demand for home improvement products accelerated. …

Successful retailers rarely sit on the laurels of past achievements; they are always asking the question, “What can we do better?” Without continual maintenance and improvement, a business can quickly lose relevance with customers or find itself falling behind a …

If you want to create a culture of diversity in your business, you should be looking both at internal operational structures and the way you present your business to the community.  Julie Schweber, a senior human resources knowledge adviser at …

There are many advantages to having a diverse workplace. Here’s what you can expect when your employees have a variety of backgrounds and perspectives. Better Customer Service People feel comfortable shopping in a place where the employees look like them. …

Friendly, competent, fast; that’s what customers want from their shopping experience. According to a 2020 poll by J.D. Power, home improvement retailers who rank highest in customer satisfaction are those who deliver knowledgeable customer service within two minutes or less. …