When you notice an employee doing an exceptional job or going above and beyond their normal duties, thank them. Let them know you notice and appreciate their efforts. You might even want to go a step further and offer a …

United Hardware retailers attending the cooperative’s Fall & Winter Buying Market had opportunities to learn about their company’s brand revitalization initiative, e-commerce platform and new options for creating stronger category solutions. The buying market, held June 23 – 25 at …

If you’re like most business-minded people, you have no shortage of ideas. Put on your retailer glasses and you might see opportunities everywhere. If the past couple of years have given you above average sales and you have money in …

For a strategic plan to effectively guide you into the future, it must take a comprehensive look at your business. The questions you ask about your business will be the starting point for knowing your strengths and weaknesses.  Robert Debs, …

While it may sound obvious, if you want to have a profitable retail business, sales associates need to be good at selling. That doesn’t mean you have to resort to used-car-salesman, high-pressure tactics to close the deal. But they need …

An outside sale program can lead to a lucrative and reliable stream of revenue for your company. It’s likely a program you’ll build slowly over time as your sales representatives create long-term relationships with customers. Hardware Retailing gathered these tips …

Setting up an outside sales program can open up a whole new stream of revenue for your business. There’s a set of customers out there who will reward you with long-term, consistent sales if you can cater to their unique …

In October, NHPA staff attended DevLearn, a conference covering some of the trends and new technologies for delivering online training to employees. NHPA has made training easy for retailers by offering a wide library of online educational resources. At the …