To view a PDF of this story, click here.  By Jesse Carleton, jcarleton@nrha.org  The restaurant industry has been doing it for years. Customers call in or place an order online, then go to the restaurant to get their carryout dinner. The …

Retailers looking for guidance on how to coach underperforming employees or what to do when firing can find suggestions in Hardware Retailing’s January 2017 article “Employee, We’ve Got a Problem.” In addition, Hardware Retailing collected the following list of resources to answer further questions about how to properly …

Many retailers use the beginning of the year when sales are often slower to spend some extra time on employee training. Whether it’s attending an off-site seminar with a key vendor or completing some online refresher courses, every employee in …

Next year, United Hardware Distributing Company and its branding icon, Hardware Hank, will turn 60. In January, as the Plymouth, Minnesota-based wholesaler heads to downtown Minneapolis for its Spring and Summer Buying Market, it will celebrate a diverse array of …

Employees who work hard for you all year appreciate a “thank you” once in a while. While you can certainly do that any time of the year, the Christmas season is one of the best times to do a little …

To view a PDF of this story, click here. To see more photos from Acme Tools, click here. By Jesse Carleton, jcarleton@nrha.org Tool Tech Did you ever think you’d sell a cordless table saw? What about a power drill with an app …

George Kuhlman founded Acme Tools in 1948 as a small electric motor repair shop in Grand Forks, North Dakota. Since then, it has grown to 10 locations in Iowa, Minnesota and North Dakota. Acme Tools is also a leading authorized …

Endcaps are some of the most valuable pieces of real estate in your store. A well-stocked, well-designed endcap can set the tone for the rest of the store. Too many retailers simply use these spaces as extensions of their regular …