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Annie Palmer

Annie joined the NHPA staff in 2024 as a content development coordinator on the editorial team. Annie was born and raised in the Indianapolis area and graduated from Lipscomb University with a B.B.A. in Marketing. Her favorite hobbies include baking, photography, traveling and visiting coffee shops.

Inventive Inventory: 4 Winning Niche Categories

A home improvement operation’s core pillars, like plumbing, electrical and paint, are often the main drivers of customer traffic and product sales. When handled correctly, niche categories can also pull their weight in attracting additional customers and creating impulse purchases. …

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ABC Supply Expands Texas Footprint With Acquisition

ABC supply acquisition

ABC Supply Co. recently announced it has acquired the assets of Roofing Supply, – Houston, Inc., marking the company’s 58th location in Texas. “Roofing Supply, – Houston, Inc. has built a strong reputation for being reliable, fair and committed to …

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Residential Building Material Prices Up in September

Building materials prices

Aggregate residential building material prices rose at the fastest pace since January 2023, according to the latest Producer Price Index from the Bureau of Labor Statistics. The Producer Price Index for final demand increased 0.3% in September after falling 0.1% …

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Hancock Lumber Names New GM

Hancock Lumber recently announced the appointment of Tim Bonenfant as general manager of the Saco operations. Bonenfant brings over 23 years of retail management experience to Hancock Lumber, having led teams at Walmart and Home Depot. “I have always known …

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Top Consumer Experience Trends for 2026

Consumer service trends 2026

Consumer experience strategies are constantly adapting to the changing retail landscape and can make or break a customer’s loyalty. Qualtrics recently conducted its 2026 Consumer Experience Trends webinar, detailing what customers want when it comes to shopping experiences, data collection, …

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