Tag Archives: operations

Friedman’s Home Improvement recently implemented changes to its drive-through pick-up process to simplify and secure the customer experience.  Friedman’s drive-through pick-up process allows customers to search for products online and order over the phone or in-store for pick up at …

By Daniel Kurash You have heard the talk before: “The new product just arrived and we have  to let our customers know about it with every transaction,” says a manager or colleague tasked with promoting the new items. Yet you …

Have you ever overheard an employee saying something like: “Wow, we sold a lot today, the owner must be getting rich!” Or, “I didn’t mean to break those flower pots, but that’s alright as I’m sure no one will notice …

R.P. Lumber Co. Inc. plans to acquire the Mount Carroll Home Center, an independently owned retailer of hardware, lumber and building materials in Mount Carroll, Illinois.  “We’ve been friendly competitors and industry peers with R.P. Lumber for as long as …

While the supply chain woes seen during the pandemic have mostly worked themselves out, pricing will always be a priority for independent home improvement retailers. Often, however, pricing strategies in place for other industries don’t fit the needs of the …

House-Hasson Hardware has named Wayne Walls as its new vice president of operations in charge of warehousing and transportation for House-Hasson’s 450,000-square-foot Knoxville operation. “We wanted the best to head our Knoxville operations, and we found him,” says Steve Henry, …

According to research from Gallup, only about one-third of workers are engaged in their workplace. Throughout this year in Hardware Retailing, both in print and online, and through a variety of resources and programs from the North American Hardware and …

As the company sought to transform the online shopping experience for customers, Home Hardware faced the challenge of providing customer-centric fulfillment without creating direct competition among its nearly 1,100 stores across Canada. The company wanted to scale its e-commerce shopping …