Tag Archives: operations

Click the image above to download a PDF of the story. Independent retailers regularly state customer service as a strength and distinguishing characteristic for their industry. While customer service is a keystone for an independent retailer to beat big-box stores …

Understanding your inventory is a critical component of your overall profitability, says North American Retail Hardware Association (NRHA) training manager and editor Jesse Carleton. If retailers don’t have an accurate, up-to-date picture of the products on their shelves, Carleton says, …

The retail industry is facing challenges, with large chain stores declaring bankruptcy or shopping malls shrinking. Amid all these changes and shifting consumer preferences, one type of retail outlet continues to grow and thrive—dollar store chains. Although independent hardware and …

As demand for speedy delivery continues to grow among consumers, retailers like Walmart and Amazon are looking for solutions to meet those needs. Both companies are approaching delivery in unique ways, with Walmart on the hunt for quality long-haul truck …

Todd Kirschner is proud of how Trio Hardware has bought into the community near Plainview, New York. The store has built a strong following in the community through its support of local organizations. That following made an appearance when dozens …

In the weeks leading up to Memorial Day, Mark Shook got his customers thinking about how they could give back to veterans. Shook, manager at Waters True Value in Emporia, Kansas, joined forces with two other businesses in town to …

How often are your employees selling entire projects rather than just single products? Project sales increase your overall transaction size and usually offer larger margins. They can also lead to more satisfied customers, as they will get everything they need …

For many big-box retailers, bigger floor plans are no longer synonymous with being better. In fact, many traditional big-box stores are shrinking their footprints in order to better compete for the attention of today’s consumer. Target, for example, has begun …