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Troubleshoot Your Customer’s Furnace With This Guide

Lindsey Thompson August 26, 2019 Category, In-Store Tools, Miscellaneous, Operations, Research and Guides, Store Services

If you serve customers who have gas furnaces in their homes, keep this troubleshooting flowchart close to the service counter and the phone. Train your staff on each step of the guide so they are prepared to answer any follow up questions a customer may have about their furnace.

Download the flowchart here, print it out and laminate it so it stays clean and easy to read. Learn more about how to serve a broad range of HVAC customers here.

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About Lindsey Thompson

Lindsey joined the NHPA staff in 2021 as an associate editor and has served as senior editor and now managing editor. A native of Ohio, Lindsey earned a B.S. in journalism and minors in business and sociology from Ohio University. She loves spending time with her husband, two kids, two cats and one dog, as well as doing DIY projects around the house, coaching basketball, going to concerts, boating and cheering on the Cleveland Guardians.

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