Kirby Scales, General Manager, Russell Do it Center 7 home centers and 2 building supply stores, Alabama A chance opportunity at a family friend’s hardware store was the beginning of what would become a lifelong career for Kirby Scales. Today, …
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10 Trusty Tools for Your Tool Belt
You probably always have your favorite hammer, your trusty jigsaw and your adjustable wrench all within arm’s reach, but don’t forget some other critical tools to help your business blow the competition out of the water. Check out this list …
Read More »Troubleshoot Your Customer’s Furnace With This Guide
If you serve customers who have gas furnaces in their homes, keep this troubleshooting flowchart close to the service counter and the phone. Train your staff on each step of the guide so they are prepared to answer any follow …
Read More »Keeping HVAC Customers Cool With Depth of Inventory and a Focus on Service
Certain departments in hardware stores attract customers more easily than others. Who doesn’t want to look over the latest smoker for the backyard or the most advanced drill for the toolbox? But a category like heating, ventilation and air conditioning …
Read More »Become a Master Gardener to Boost Business and Knowledge
Turning a hobby into a job often means you are passionate about going to work every day. For Johnsons Home & Garden nursery associate Joan Easton, her hobby led her to find a part-time job opportunity. “I’m an avid gardener …
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