Click the picture to download a PDF of the 2019 NRHA Member Guide. You’ve probably noticed this month’s issue of Hardware Retailing came with a little something extra. The 2019 NRHA Member Guide is packed with the information you need to make …
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If you are looking for a training program to give your new managers or supervisors insight into their leadership skills, the NRHA Foundations of Leadership Program is a solid place to start. The 16-week online program is designed to prepare …
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ACT NOW: Sign up for the Retail Management Certification Program and save more than 20 percent on program tuition! How are you preparing your next-in-line managers to boost your bottom line and satisfy customers? Without industry-specific leadership training, middle- and …
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Walmart will deploy 17,000 Oculus Go virtual reality headsets to train more than one million employees across the country, the company reports. The company is launching the virtual reality training this month and will send four headsets to each Walmart …
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Click the picture to download a PDF of this story. By Kate Klein, kklein@nrha.org Prices and product quality are a big deal to consumers, but positive interactions with employees are also highly important for keeping them loyal, according to research from PwC. Accounting …
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Click the picture to download a download a PDF of this story. Poor customer service, lost sales and increased shrinkage are just a few of the results of ignoring your employees’ hardware education. Employees need training to succeed. The North American Retail …
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Understanding your inventory is a critical component of your overall profitability, says North American Retail Hardware Association (NRHA) training manager and editor Jesse Carleton. If retailers don’t have an accurate, up-to-date picture of the products on their shelves, Carleton says, …
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Click the picture to download a PDF of this story. In the September issue of Hardware Retailing, retailers discussed how superior customer service differentiates their businesses from competitors. But it’s important to remember that there are many elements that go into providing …
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