More than ever, consumers are looking to brick-and-mortar stores for an experience that helps them validate their final purchasing decisions, despite their extensive online retail options. TimeTrade, an online appointment scheduling software company, recently conducted a survey of 1,029 consumers …
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To remain competitive in today’s home improvement industry, all facets of your business must be top-notch and meet the needs of your market. Offering excellent customer service, while important, will not overcome high prices and a limited product mix. Today’s …
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Bad customer service experiences and unsolved shopper problems at retail stores make retaining customers hard. And lost customers mean less revenue. LoyaltyOne, a global leader in designing and implementing customer loyalty programs, and Verde Group, a research consultancy company, conducted a study to …
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Are consumers using coupons? Yes. Thirty-one percent of respondents to a RetailMeNot study indicate they have redeemed a coupon or promotional code online and 28 percent have done so in stores. This data shows that coupons aren’t outdated, but can …
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Having an online presence is extremely important in today’s retail climate. If nothing else, a business website needs to provide directions to locations and business operating hours because consumers expect to find that basic information online. But besides hours and …
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The North American Hardware and Paint Association (NHPA) and Independent We Stand recently announced the findings of their “Home Sweet Home Study,” which examined the economic impact of supporting independent home improvement retailers as opposed to national home center chains. …
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To download a PDF of this story, click here. To download the Aging in Place Selling Guide, visit hardwareretailing.com/aging-in-place. Popular Trends and Projects for Aging-in-Place Remodeling By Renee Changnon rchangnon@nrha.org and Sara Logel slogel@nrha.org Baby boomers currently make up more than one-fourth of the U.S. population, and every …
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Ace Hardware came out on top in a survey of customers’ satisfaction with home improvement shopping experiences. Market Force Information, a customer intelligence research company, polled about 2,000 home improvement industry shoppers, who ranked Ace first on merchandise organization, value, cleanliness, availability of eco …
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