Tag Archives: operations

The time comes once, if not twice, a year when you return from your wholesaler or co-op’s market and you have a decision to make. To do or not to do? The pile of market materials has found its way …

If you’ve been letting your loss prevention strategy slip throughout the year, now’s a good time to put it back into focus. Your theft-prevention strategy should include these four steps: Have good customer service. This is the single most effective …

Vendor2Member, the hardware industry’s largest directory of co-op specific dropship products, announced its dropship directory will be made available to Ace Hardware and Do It Best Corp. retailers on Feb. 17, 2014. Co-founder Alex Smith, a former Ace Hardware general …

Disposing CFLs can be as hazardous as traditional fluorescents, and with millions sold each day, retailers who do their research can benefit from developing a recycling plan. But more independent retail operations are starting to look into recycling for not …

The home improvement industry is anchored in tradition. A lot of second- or third-generation owners do things the same ways that their fathers or their grandfathers did. It’s important to honor tradition, of course, but given the rapid way things …

Jay Bullock is the owner of Jay’s Ace Hardware in Wrens, Ga., and author of “So You Want A Hardware Store“. He also runs retail consultancy Bullock Retail Advisors with his son, Preston, and writes about his experiences running a …

Many business owners today are between the ages of 55 to 75. A few of you inherited the business from your parents, but most of you started your company from zero and have spent the last 30 years or more …

Most successful sales associates have nailed down the basics of customer service, like smiling and greeting customers as they enter the store. But there is more to sealing the deal than just being polite. Here are four habits that make …