Tag Archives: operations

There are two kinds of customers: existing and the ones you haven’t met yet. Right now, 20 percent of your existing customers make up 80 percent of your sales. There are many ways to use this devoted fan base to …

Recently, I was analyzing our stores and began looking in-depth at our inventory. While I would like to think that we do an above-average job at maintaining our databases, cycle counts, etc., I began to question how actively we truly …

You cannot control business conditions, but what you can control is how you approach your business. Build your business one client at a time, one interaction at a time. Here are a few easy-to-follow tips on how best to attract …

It’s an age-old tale: A new customer comes into your store and you find out he’s renting an apartment nearby. A couple of years later, he’s in the store buying paint and fixtures for his starter home. Down the road, …

It comes only every two years, and, as many of us have over the last few nights, we have spent time enamored by the amazing feats of athleticism displayed by the athletes at the Olympics. These athletes display such an …

Some of you may remember the Temptations’ hit song, “Ball of Confusion,” or maybe Prince’s “Let’s Go Crazy.” Aside from being hits, these songs’ titles also seem to sum up the way many Americans are feeling about Affordable Care Act …

It’s just what you needed, another appointment with a supplier rep who wants to stop in next week for a visit. It’s hard enough to find time to dedicate to the lengthening list of to-dos you committed to earlier in …

Most of the money and time companies spend on training is wasted. That’s because the majority of companies use outdated training ideas and boring training methods. Training that is poorly presented goes in one ear and out the other. It’s …