Residents of Ellicott City, Maryland, patronize Clarks Ace Hardware for reasons beyond their latest home improvement project. Shopping at the store allows them to support a local, family-owned business. The business has a team of hardworking individuals, many of whom are …
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Google Is Making Mobile Payments Faster
Android device users who have abandoned mobile shopping carts to avoid typing in passwords or credit card information will soon have an alternative. Google has partnered with MasterCard and Visa in an effort to make mobile payments faster and easier to complete, starting in 2017. …
Read More »How Mountain Hardware Makes the Most of a Small Space
Mountain Hardware in Wrightwood, California, is the go-to stop for campers and hikers along the nearby Pacific Crest Trail. Along with selling the necessary supplies they need, the store also stocks a full line of hardware, power tools, lawn and …
Read More »What Would You Do With 1,500 Square Feet? Retail Lessons From Small Salesfloors
By Jesse Carleton, jcarleton@nrha.org, and Liz Lichtenberger, llichtenberger@nrha.org To view a PDF of this story, click here. To some, 1,500, 2,500 or even 5,000 square feet may seem like an impossibly limited amount of space to sell eight core hardlines …
Read More »NRHA Abroad: Customer Service Is a Worldwide Retail Trend
Language and cultural differences. You learn quickly that these are the two most important things to adapt to when traveling to a different country. Prior to embarking on Remote Year, I had a grand plan to do a self-guided tour …
Read More »Gift Card Draining: Another Form of Digital Theft
Imagine this–a customer approaches the checkout counter with a high-dollar item. He or she pulls out a partially-used gift card, and to the customer’s surprise, the balance comes up as zero. What happened? Your customer experienced a form of digital …
Read More »PRO Group Merges With Reliable Distributors, Inc.
Denver-based PRO Group, Inc., announced Monday that it is merging with Reliable Distributors, Inc. Reliable Distributors, which is based out of Chicago and has more than 200 distribution centers across the country, is a marketing, merchandising and wholesale distributor group …
Read More »The Cost of Hiring the Wrong Workers
Hiring the right employees is an ongoing challenge for independent home improvement retailers, but failing to do so comes with a price tag. One of the top two reasons for inventory loss/shrinkage in retail is employee theft, according to research …
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