Staying sharp with customer service means listening to what customers have to say about their experiences. At City Mill, customers can post comments on social media sites like Facebook and Yelp, but many of them choose to use the store’s …
Read More »
The role of chief merchandising officer has been eliminated at big-box department store J.C. Penney, CNBC reports. The retailer says in its press release that the move is part of an “organizational restructuring to streamline decision-making and promote greater agility …
Read More »
Porters Building Center prides itself on providing whatever its customers need. From a full-service lumberyard to rental and hardware, the four-location business has built a loyal following for service and products. Yet one of its most desired products started as …
Read More »
Robots are part of Walmart’s strategy for improving its inventory management, as the retailer announces plans to add technologically advanced assistants in 50 U.S. stores, Business Insider reports. The big-box retailer tested the robots at a small number of stores in Arkansas and California earlier …
Read More »
In a time when many people seem to see every broken item as something to be thrown away, few may consider repair as an alternative. Mike Filbin, owner of Filbin’s Ace Hardware, wants to change that. As a solution, he …
Read More »
The Department of Homeland Security wants to help your business improve its cybersecurity. The agency has named October National Cybersecurity Awareness Month and is launching campaigns to help business owners understand the importance of cybersecurity and identify online threats to their …
Read More »
At Bloomington Hardware in Bloomington, Indiana, there’s no shopper left behind. No matter the age of the customer, they deserve the best customer service, and for owner Vickie Davison, that means kids having their own cart. The cart corral near …
Read More »
Click the picture to download a PDF of this story. The Major League Baseball playoffs are in full swing, and fans are gathering to watch their favorite teams compete for a spot in the World Series. Baseball is full of strategy, but …
Read More »
Hardware Retailing The Industry's Source for Insights and Information
