Hardware Retailing asked distributors how they amended operations to best serve their customers during the initial phases of lockdown, including communication and supply chain logistics. Read the remarks from Do it Best’s vice president of merchandising Dent Johnson below, and …
Read More »Tag Archives: customer service
Ace Hardware of Clarkston Offers Hope During COVID-19
When Jason Haley heard about the COVID-19 pandemic, he quickly took action. He ordered $40,000 in extra inventory to stock Ace Hardware of Clarkston, his store in Clarkston, Michigan. He assumed supply chain interruptions would make it challenging to keep …
Read More »COVID-19: Updates for Canadian Retailers
Hardlines is keeping Canadian retailers informed on the ways COVID-19 is impacting their home improvement stores. Check back each week for an update on the latest headlines affecting home improvement retail in Canada. Homebuilding Resumes in Quebec, With Safeguards The …
Read More »True Value Ranks No. 1 in National Customer Service Poll
Hardline wholesaler True Value has topped Newsweek’s 2020 list of America’s Best Customer Service Brands in the “Home Improvement Stores” category. “True Value retailers are winning where it matters most: with customers,” says John Hartmann, president and CEO of True …
Read More »Reaching New Customers With a Wholesale Supply Program
Local business owners in small communities often need to go out of their way to stock up on items like toilet paper, cleaning supplies and other business necessities. These types of items are generally in stock at independent home improvement …
Read More »3 Ways to Protect Your Business From a Data Breach
Hardware Retailing recently talked to Daniel Eliot, director of education and strategic initiatives for the National Cyber Security Alliance to learn the truth about how cybersecurity impacts small business. Eliot also gave advice on how independent home improvement operators can …
Read More »4 Truths About How Cybersecurity Impacts Your Business
To learn more about how cybersecurity impacts small businesses, Hardware Retailing talked to Daniel Eliot, director of education and strategic initiatives for the National Cyber Security Alliance. For insights into three actions you can take today to protect your business …
Read More »3 Retailers Lead Local Parade
Many retailers are leaders in their businesses and in their local communities, but it’s not every day they get to show off that leadership in a parade. The management team of Pacific Ace Hardware in Vacaville, California, had that opportunity …
Read More »