Tag Archives: customer service

Click the picture to download a PDF of this story. By Todd Taber, ttaber@nrha.org Customers Are King Are your customers being served? For many independent retailers, offering superior customer service is a differentiator against big-box competitors. But in the day-to-day bustle of …

No matter how well you run your store and regardless of how well your employees provide customer service, more than likely you’ll eventually find a customer who has a complaint. The reasons may vary. Maybe they purchased a defective product, …

Click the image above to view a full PDF. Redefining Service If your business doesn’t have an online presence, you’re not prepared for the future. That sentiment was a strong takeaway from the North American Retail Hardware Association’s (NRHA) third annual …

Nicole Daniels is a cashier and works the paint counter at Harris Ace Hardware. She’s used to helping customers; that’s her job. But customer service became far more important in January than it had ever felt to Daniels before. A …