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Tag Archives: customer service

3 Reasons to Start Training Now

Invest in Employee Training

If you’ve yet to create an organized training program, don’t wait a minute longer to start. Being successful at retail requires careful attention to operational best practices, such as merchandising, inventory and marketing. Retailers neglect training at their peril. Your …

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Rental Services Elevate Customer Service

At B&B Hardware in Milan, Illinois, owners RJ and Helen McDaniel added rental services to provide an even higher level of customer service. When the McDaniels moved the store to its current location in 2007, it was the perfect opportunity …

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Delivering Revenues With an In-Store Post Office

post office

For over 40 years, the Brownsboro Road location of Brownsboro Hardware & Paint in Louisville, Kentucky, has provided an extra level of service to customers with an in-house U.S. Postal Service contract post office. The store also touts a UPS …

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Top Guns Honoree Builds a Culture of Service and Technology

Eric Hassett

Improving Efficiency: Learn how Eric Hassett and Hassett Hardware utilize technologies to improve customer service at hardwareretailing.com/technology-mix. Hardware—along with hard work and a love for people—runs in Eric Hassett’s blood. Those qualities have led to an extremely successful career at …

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5 Underrated Customer Service Must-Dos

underrated customer service

On the very first day of training camp in July 1961, Green Bay Packers head coach Vince Lombardi started practice by holding up a football and telling his players, “Gentlemen, this is a football!” He wasn’t insulting their intelligence as …

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