Tag Archives: customer experience

American consumers were out in droves over the holiday shopping season, providing the strongest growth in the last six years, according to CNN Business. In fact, retail spending from Nov. 1 through Dec. 24 increased 5.1 percent from a year …

In retail, there is a growing demand for businesses to reach shoppers both online and through brick-and-mortar stores. Modern shoppers expect an omnichannel approach, says Joe Derochowski, executive director and home industry analyst for The NPD Group, a company that …

Greg Sammet, a certified water specialist at Martin Water Conditioning with 15-plus locations in Pennsylvania and New York, knows a bit about how a retailer can earn his business. He’s been working with independent retailers like PaulB Hardware for years …

Social media can be a great tool for retailers to engage with their customers and promote what is great about the industry and their businesses. Some of the most influential people on social media might well be those customers, which …

Just as adults like to show off their fancy cars, children love to show off their bicycles. Every year, Allan’s Home Hardware Building Centre in Cochrane, Ontario, gives them an opportunity to do that. The company’s Annual Bike Decorating Contest …

Being attentive on the phone is an important facet of customer service, but how do you retain that when you need to put a customer on hold? Smith’s Ace Hardware, which has five locations in New Jersey and Pennsylvania with …

Adding a new niche or category can sometimes present challenges that require a little elbow grease to solve. Nearly three years ago, Petersburg Hardware in Petersburg, Indiana, moved to a new location which grew the salesfloor by more than 20,000 …

Many customers today have greener expectations for the businesses they choose to shop. While you don’t need to reinvent your entire business to appeal to this demographic, you can make small changes to your operation that show your eco-conscious side. …