Tag Archives: customer experience

Surveys are a great way to get feedback from customers, but sometimes the questions provide ambiguous answers rather than specific, helpful advice. An article from Retail Customer Experience highlights six questions to ask your customers that will provide valuable feedback …

Walking down a busy street, looking around a packed restaurant or going to a concert often paints a similar picture- a sea of people staring at their phones. As we continue to face great technological advances, the results of this …

Change is inevitable and while for retailers, change can be exciting, nailing the basics like search engine optimization and e-mail marketing can be overwhelming. But Shop.org’s recent The State of Retailing Online 2014 Report shows why its more important that …

The retail industry is brimming with technological advancements. From beacons and in-store analytics to augmented reality, wearable tech, and 3-D printing, there certainly isn’t a shortage of gizmos that merchants can use in their stores.  Be that as it may, …

Ken Blanchard is one of the living legends of the business world. His book “The One-Minute Manager” has sold more than 13 million copies — and that’s just one of the more than 60 books written or co-written by him. …

According to Multichannel Merchant, customers no longer differentiate between online and in-store experiences. To attract and retain today’s empowered shoppers, retailers must blend the physical and digital worlds into a seamless omnichannel commerce experience that offers buy anywhere, fulfill from …

Consumers have access to information wherever and whenever they want thanks to the Internet. Today, customer are arguably more prepared and equipped when they visit stores to shop. But they are increasingly using smartphones and mobile devices to search the …

Consumers’ overall engagement in traditional loyalty programs has declined consistently over the past four years and retailers are looking to refocus their loyalty initiatives to compete more effectively. While total loyalty program subscriptions peaked at 2.65 billion in 2012, the …