Tag Archives: customer experience

Half of consumers go shopping before they’ve decided what to buy, and this indecisiveness can benefit retailers. Eight-five percent of 1,000 consumers buy more than they intend to when they go to a store without knowing exactly what they want, …

Hardware Retailing recently landed in Las Vegas to attend GlobalShop to give home improvement retailers a broader perspective of retail trends and innovations that span every industry across the globe. GlobalShop attendees are retail designers, store planners, consumer product companies, retailers …

House-Hasson Hardware has rolled out a new program for its independent retailers, allowing them the opportunity to help extend credit lines to their customers. The distributor introduced this program to help remove risks their retailers faced for carrying their customers’ notes …

True Value is placing an increased focus on helping members improve customer service and announced several initiatives aimed at doing so at the company’s Spring Reunion held in Dallas this past weekend. John Hartmann, True Value President and CEO, spoke …

Consumers want their shopping experiences to be efficient, convenient and enjoyable — and while Internet stores offer them many benefits, they know physical stores still do, too. PwC’s international Total Retail Survey notes that the top three reasons worldwide that consumers make in-store purchases are not …

For a $5 fee, nearly three dozen Ace Hardware stores in the U.S. are sending employees to deliver online orders to customers’ homes, businesses and job sites. Ace launched its Express Delivery pilot program earlier this year at 33 stores in Arizona, Colorado, …

Stay up-to-date on professional, home improvement industry and association news and practices. Connect with Hardware Retailing magazine and the North American Retail Hardware Association on social media and access the latest news and resources available to better train employees and improve business practices and …

Retailers who focus mainly on increasing customer counts and average ticket sizes are missing a key metric: conversion rate. Conversion rate is the ratio of people who enter a store compared to how many actually make a purchase. Only 35 percent of retailers …