Tag Archives: customer experience

McGuckin Hardware tried a unique way to promote product: find a graffiti artist, give him paint and plywood and invite the community to watch what happens. The Boulder, Colorado, store started carrying Ironlak spray paint within the past year. Having an artist demonstrate how to …

Amazon doesn’t just sell products anymore. The online marketplace has branched out and now sells services, including electrical and plumbing work, home repairs and gutter cleaning. “Amazon Home Services features handpicked pros offering upfront pricing on pre-packaged services with helpful reviews from customers that …

Ace Hardware recently announced the launch of a new company division designed to share the brand’s customer service strategies with businesses and organizations around the world. The co-op’s goal for the Ace Center for Excellence is to provide professional speakers and workshop …

Half of consumers go shopping before they’ve decided what to buy, and this indecisiveness can benefit retailers. Eight-five percent of 1,000 consumers buy more than they intend to when they go to a store without knowing exactly what they want, …

Hardware Retailing recently landed in Las Vegas to attend GlobalShop to give home improvement retailers a broader perspective of retail trends and innovations that span every industry across the globe. GlobalShop attendees are retail designers, store planners, consumer product companies, retailers …

House-Hasson Hardware has rolled out a new program for its independent retailers, allowing them the opportunity to help extend credit lines to their customers. The distributor introduced this program to help remove risks their retailers faced for carrying their customers’ notes …

True Value is placing an increased focus on helping members improve customer service and announced several initiatives aimed at doing so at the company’s Spring Reunion held in Dallas this past weekend. John Hartmann, True Value President and CEO, spoke …

Consumers want their shopping experiences to be efficient, convenient and enjoyable — and while Internet stores offer them many benefits, they know physical stores still do, too. PwC’s international Total Retail Survey notes that the top three reasons worldwide that consumers make in-store purchases are not …