Tag Archives: customer experience

Robots are trending as retail employees, and a new model can be programmed to rapidly check an entire store’s inventory. This new robot on the scene is called Tally, and is the creation of Simbe, a San Francisco startup company, according …

This year, banks and credit card companies are sending consumers new payment cards, which look the same as typical cards but contain a high-tech metallic chip known as EMV, in an effort to make credit card transactions more secure. EMV stands for Europay, MasterCard, …

The widely popular mobile application Uber has transformed the way people get from point A to point B. The company’s latest endeavor, UberRUSH, will provide small business owners that same technology to harness delivery services, according to the company. This …

Loyal customers of Lowe’s stores in Canada will soon gain more than home improvement products from shopping at the big-box chain. Last week, Lowe’s Canada announced a new agreement with LoyaltyOne Co., owner and operator of AIR MILES Reward Program. Through the agreement, …

Providing excellent in-store service is crucial to your business because competitors can often offer comparable pricing and possibly wider product selections. Good customer service is so important that 85 percent of consumers say they will go elsewhere if they visit …

When the owner of Garber Hardware says “We’ve always been here,” he means his family business has been part of New York City’s history for more than a century. “When people come back to the city to visit, things have changed, …

You may have hundreds of customers enrolled in your store’s loyalty program, and those shoppers might religiously use their rewards cards at your business. But are you maximizing the ways a customer loyalty program can benefit your operation? Loyalty programs reinforce your store’s relationship …

Most consumers aren’t eager to retire their physical wallets, despite the option to consolidate what they carry in their pockets and purses by storing payment cards and coupons in digital wallets. In fact, only 13 percent of adults in the U.S. …