Tag Archives: customer experience

When customers walk into your store, they’re often coming with problems and they’re looking for solutions. Depending on the problems they’re trying to fix, the shoppers may feel stressed, overwhelmed and discouraged. The level of service your staff provides can improve …

Industry observers are taking notice—Home Depot’s technology and online business strategies are helping the company grow and compete in e-commerce, despite Amazon’s online retail dominance. The retailer’s “largest and arguably most important investment has been the roughly $4 billion it will spend from …

Walmart is implementing some deep price cuts on products, and the effects could be far reaching. Companies impacted the most by the big-box retailer’s slashed prices include Target, Family Dollar and Dollar General, which may see lower earnings if they drop prices to compete, Business Insider reports this …

Pumpkins may sell well as seasonal decor, but at Akard True Value Hardware, they also promote good causes. Since 2013, the Zionsville, Indiana, store has promoted Pumpkins for a Purpose, a fundraiser and pumpkin painting contest. Organizations and people from the community bring to the …

Imagine this–a customer approaches the checkout counter with a high-dollar item. He or she pulls out a partially-used gift card, and to the customer’s surprise, the balance comes up as zero. What happened? Your customer experienced a form of digital …

To view a PDF of this story, click here. Are you looking for a consumer’s insights into the hunting category? Then read this in-depth Q&A with Bob Cutter, an avid hunter and NRHA’s vice president of sales, by clicking here. By Renee Changnon, …

Deer-hunting season is an anticipated event for both new and avid hunters. In the October issue of Hardware Retailing magazine, editors spoke with three different retailers who have experience selling the hunting goods category. To learn more about what these …

The village of Fort Recovery, Ohio, is known for its rich history, whether it’s the battles that took place on the land in the late 1700s or the businesses that have been staples for years. Wangler Hardware is one of …