Tag Archives: customer experience

Thousands of people from across the retail industry arrived in New York to focus on the future of retailing over the weekend at the National Retail Federation convention. The retail trade association kicked off its 106th annual conference and exhibits, Retail’s Big Show 2017, in New …

As an independent retailer, competition is everywhere. Whether it’s an online retailer, a big box chain or a luxury department store, customers expect more out of the retail experience than ever before. In order to compete with companies like Amazon, Nordstrom and Walmart, consider taking specific …

To view a PDF of this story, click here.  By Jesse Carleton, jcarleton@nrha.org  The restaurant industry has been doing it for years. Customers call in or place an order online, then go to the restaurant to get their carryout dinner. The …

This month, Ace Hardware and The Grommet announced a collaboration that brings innovations of local makers into Ace Hardware retail stores. The Grommet, a product-launching platform for innovative consumer products, began its partnership with Ace for the holiday season, and it will continue in …

There are just a few shopping days left before Christmas. Want to bring those-last minutes shoppers into your store? Here are three ideas to try: Gift Sets People love prepackaged gifts around the holidays, as they make good host gifts …

Amazon Go, the latest brick-and-mortar venture from the online retailer, allows consumers to take products from the shelves and skip the checkout. Called the “Just Walk Out” shopping experience, Amazon Go is modeled after technology found in self-driving cars, like computer …

Walmart and Target are improving their online order in-store pickup processes to compete against Amazon during the busy holiday season, according to The Wall Street Journal. During a time when Amazon.com is thriving in online sales and home delivery, in-store pickup …

In the December 2016 issue of Hardware Retailing magazine, child safety experts share knowledge on the childproofing category. Through interviews with these experts and additional research, Hardware Retailing gathered the childproofing resources below. Retailers can utilize these resources to help learn more …