Tag Archives: customer experience

Click the picture to download a PDF of this story. By Melanie Moul mmoul@nrha.org 10th Street and Beyond As someone who only recently became a part of the independent home improvement industry, Steve DeShong had heard a lot of stories …

Click the picture to download a PDF of this story. Store owners throughout the industry have discovered that business critiques from other independent home improvement retailers help them become better operators. Ask a fellow retailer or two to walk through your store, …

Click the picture to download a PDF of this story. Want to kick your customer service up a notch? Gather some inspiration from your canine companion. 1. Gain their loyalty. Dogs are the gold standard of loyalty. Build some of that same character …

At a time when all eyes are on Amazon, it appears that Kohl’s is eyeing the online retailer as well. This month, the department store chain has announced two ways it is teaming up with Amazon, and some wonder if there …

  Click the picture to download a PDF of this story. Want a breakdown of the “must haves” in the auto, RV and marine category? Check out our checklist for essential items for each department by clicking here. Keep it Moving …

Have you ever heard of CrossFit®? With more than 7,000 gyms in the U.S. and 13,000 worldwide, you probably know at least one person who participates in this group-focused fitness method, which has attracted a massive following of loyal members …

On Monday, Aug. 21, people across the United States took a break from their daily routines to look up at the sky. In more than 14 states, locals and out-of-towners gathered to witness the total solar eclipse that passed from …

For nearly 150 years, many residents in the Washington, D.C., area have turned to W.S. Jenks & Son for their hardware and home improvement needs. The product selection has shifted from wood-burning stoves, heaters and horseshoes  to an array of modern hardware …