Tag Archives: customer experience

Staying sharp with customer service means listening to what customers have to say about their experiences. At City Mill, customers can post comments on social media sites like Facebook and Yelp, but many of them choose to use the store’s …

As consumers become more tech savvy and connected than ever before, retailers like Lowe’s are offering smart home products to meet evolving consumer needs. To help integrate these products and connected systems into customers’ everyday lives, Lowe’s has launched a store-within-a-store smart home concept inside …

Amazon Cash, a service that lets customers instantly add money to their Amazon.com accounts at brick-and-mortar retail locations, is now available at approximately 8,000 7-Eleven locations, technology blog TechCrunch reports. The service launched in April 2017 “as a way to …

Robots are part of Walmart’s strategy for improving its inventory management, as the retailer announces plans to add technologically advanced assistants in 50 U.S. stores, Business Insider reports. The big-box retailer tested the robots at a small number of stores in Arkansas and California earlier …

Throughout 2017, retail consultant Dustin Kaehr has shared his insights into the cornerstones of running a successful retail operation. He’s drawn from his 17 years of experience working with all types of retailers, including small independent businesses as well as …

Click the picture to download a PDF of this story. By Dustin Kaehr, dk@dustinkaehr.com My grandpa used to love eating at little hole-in-the-wall restaurants. “It may look like a dump, but those places usually serve the best food.” My dad, who …

In the town of Plymouth, New Hampshire, locals have taken it upon themselves to help the bee population flourish. Not only do they collect honey, but the main goal is for the bees to stay strong and pollinate other plants as well. …

In Washington, D.C., one of people’s favorite modes of transportation is biking. When this excitement for biking really kicked into gear in the 1970s, District Hardware and Bike decided to hop on the craze, becoming a hardware and bike shop. The business …