Lowe’s announced that Joseph M. Mabry has been named strategy and experience design executive, while Michael P. McDermott has been promoted to chief merchandising officer, replacing Michael A. Jones, who will assume the role of chief customer officer, effective April …
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Report: Retail Staff Key Factor in Customer Satisfaction with Paint Retailers
Staff drives high satisfaction with paint retailers and is the single most important factor differentiating the purchase experience among customers, according to the recent J.D. Power 2014 Paint Satisfaction StudySM—Retailer Segment. The study measures customer satisfaction with major paint retailers, …
Read More »Report: Wealthy Prefer Home Depot for Home Improvement Shopping
In its latest report, the American Affluence Research Center finds the country’s richest are looking forward to major home improvements, with the accompanying large furniture and durable good purchases that go with them in the months ahead, according to a …
Read More »Home Depot Taps into Oil Boom
While Home Depot’s growth strategy is focused on e-commerce, the retailer is also looking to tap into the expected boom in drilling activity in states such as Louisiana, North Dakota and Texas, according to an article in The Wall Street …
Read More »Home Depot Drives Focus on E-Commerce
For decades, Home Depot excelled at the traditional retail model of growing by adding new locations. But the home improvement chain is making a hard turn toward the Internet in the face of changing shopper habits and fast diminishing returns …
Read More »Lowe’s Agrees to Settlement to Minimize Lead Dust
According to a Reuters story, Lowe’s has agreed to pay a $500,000 penalty for violating rules governing lead paint exposure, the U.S. Environmental Protection Agency and the Department of Justice said. The company also agreed to implement a new compliance …
Read More »Home Depot Co-Founder Apologizes for Nazi Comment
Kenneth Langone, the billionaire co-founder of The Home Depot, ignited an uproar Tuesday by comparing populist appeals targeting income inequality to arguments made by Nazis in pre-war Germany. Langone made the remark when asked how the rich view the political …
Read More »Walmart Unleashes Garden Sales
Beginning March 21, and lasting through March 29, Walmart is having its biggest-ever spring sales push, offering discounts of 30 to 50 percent on more than 60 outdoor essentials ranging from lawn mowers to mulch and will advertise the event …
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