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Selling lemonade in Harker Heights, Texas, is a popular pastime for local children—and an independent home improvement store helps make that possible. For two years now, Heights Lumber & Supply has hosted a free lemonade stand-building workshop for children ranging …

A few times per year, Eventt Norris’s customer service conversations turn into explanations of how grass grows and chats about the word “clamp” starting with the letter C and “glove” starting with the letter G. Norris, who owns Ossian Do it …

When Gary and Don Lofholm aren’t in their store, Lofholm’s Do it Best Building Center in Norway, Michigan, they can be found in a place many may not expect to find a hardware retailer: at the local radio station. They’re …

You may have hundreds of customers enrolled in your store’s loyalty program, and those shoppers might religiously use their rewards cards at your business. But are you maximizing the ways a customer loyalty program can benefit your operation? Loyalty programs reinforce your store’s relationship …

Regular customers to Klem’s know the store is a great place to buy any pet products they may need, but for a few days last spring, it was the place to see some animals, too. A local traveling zoo that …

In the July issue of Hardware Retailing magazine, we took an in-depth look at the Home Sweet Home Study, brought to you by North American Hardware and Paint Association and Independent We Stand. The study revealed significant data that impact our industry …

Most hardware stores deal with home improvement, but visitors to Bellingham Ace Hardware can learn a little about science as well. The store sells Hardware Science kits, which come with a book of science experiments put together by an Ace …

Many retailers offer seminars for their customers, teaching them how to do basic DIY work around the house and answering questions about common projects. But the team at Busy Beaver went above and beyond, hosting a dozen seminars in one afternoon …