Operations

Staying sharp with customer service means listening to what customers have to say about their experiences. At City Mill, customers can post comments on social media sites like Facebook and Yelp, but many of them choose to use the store’s …

Porters Building Center prides itself on providing whatever its customers need. From a full-service lumberyard to rental and hardware, the four-location business has built a loyal following for service and products. Yet one of its most desired products started as …

  In the past 15 to 20 years, consumer preferences have changed, as they look for environmentally friendly alternatives to traditional lawn and garden practices. Today’s consumer wants products to enhance their yard without contributing to pollution, killing off pollinators …

Click the picture to download a PDF of this story. A new study from The National Retail Federation (NRF) finds that small business owners across the country are adopting new chip-and-signature credit card readers, but many still want increased credit …

Click the image above to see how data from the 2017 Employee Compensation Report appeared in Hardware Retailing‘s November issue. NRHA Presents Insights From New Report Retailers’ payroll expenses can be a critical part of their operations’ profitability. The North American Retail Hardware …

One of the many ways the North American Retail Hardware Association works to fulfill its mission is through training opportunities and supplemental training resources. In this flagship installment of NRHA Recommends, NRHA staff members Scott Wright, executive director of the Retail …

Scott Reynolds, president and CEO of Member Insurance, recently answered questions from Hardware Retailing about preparing for and recovering from catastrophic storms, such as the recent hurricanes and related flooding. Member Insurance is the largest provider of insurance to independent hardware …

Eighteen years ago when Doug Witworth decided to create a waterfall outside his store in Vinita, Oklahoma, to promote his water gardening category, he didn’t think he was creating a roadside attraction. “We just thought it would be fun to …