Operations

At any given moment, there are at least half a dozen social media platforms out there. Adding yet another account and figuring out what to post and how to grow your follower account can seem daunting. When it comes to …

Loss prevention is only effective if everyone on your team knows how to spot a shoplifter and stays engaged on the salesfloor. If you have new team members or if you’ve noticed some habits that need correcting, review this checklist …

Click the picture to download a PDF of this story. By Bill Brunelle, Independent We Stand Building a Better Future Just like any good foundation, the community is strongest when all its pieces work together. Around town, small businesses often come together …

Click the picture to download a PDF of this story. By Scott Wright, swright@nrha.org Leading With Culture Business management guru Peter Drucker once said, “Culture eats strategy for breakfast.” While delivered tongue-in-cheek, what the father of modern management theory suggests is …

When a customer walks through the doors of HomCo Lumber & Hardware in Flagstaff, Arizona, they know they won’t be passed from person to person to get an answer to their question. But this wasn’t always the case. Over the …

Springtime is right around the corner, and for most retailers, that means it’s time to start preparing for the busy DIY season. You may be hiring seasonal staff, double-checking your inventory, cleaning your store and making room for the extra …

Click the picture to download a PDF of this story. By Jesse Carleton, jcarleton@nrha.org New Age of Pricing Adjusting prices according to supply and demand is basic economic theory, but now it’s happening faster than ever. Search for an airline ticket …

With unemployment hovering around historical lows, finding the right employees to lead the business is challenging for many retailers. While you may hire enthusiastic, capable people who can start in an entry-level role and work their way up, what happens …