Operations

NRHA follows and interacts with more than a thousand home improvement retailers via Instagram. Social media is a great tool for retailers to communicate with customers, so it’s easy to see why so many retailers are using it to stand …

Hardware Retailing magazine and the North American Retail Hardware Association have a wealth of hiring resources to help you manage your hiring process and evaluate the employees you bring on board. Review these articles and download the following guides to …

Retailers across the country have expressed similar challenges when it comes to hiring long-term, qualified employees: It’s tough out there. According to the U.S. Bureau of Labor Statistics, in 2019, unemployment was the lowest it had been in 50 years. …

While you may not like to think about it, you need to plan for what will happen if you are abruptly unable to continue in leadership. To do this kind of succession planning, there are a variety of legal and …

This book review is the first installment in a bimonthly series Hardware Retailing is running to highlight books, podcasts and other resources retailers recommend to fellow business owners in the industry. Brian Kabat operates four stores in the Pheonix area …

How do you communicate your uniqueness to your customers? The nugget of differentiation that defines your business should be the core of your next general awareness campaign. A general awareness campaign isn’t tied to a sale or a product. Instead, …

Every workplace has its own unique culture: the shared values and actions that guide each business and influence how customers and the outside world view it. When employers honestly assess their workplace culture, take steps to address long-standing issues and …

In the January issue of Hardware Retailing, you read how Hassett Hardware and Friedman’s Home Improvement took steps to evaluate and improve their workplace culture. As each company united behind a single goal, teams grew closer and found new ways …