Operations

In the past few weeks, a spate of confrontations at retail establishments has made clear the importance of training your team to de-escalate potentially hostile situations. Helping employees at all levels calm customers and soothe situations can be a critical …

NRHA’s payment processing partner, Clearent, is now offering their Virtual Terminal and Paylink for free when you sign up by July 31. Paylink is an easy and safe way for retailers to accept online payments. It allows businesses to send …

The North American Retail Hardware Association (NRHA) is hosting regular town hall sessions via Zoom to help independent home improvement retailers and channel partners stay informed amid COVID-19. In the first NRHA Town Hall covering COVID-19, retailers shared how their …

Great leaders rise up in times like this. They elevate because leadership excellence in times of crisis is very much the same as it is in normal times. However, no one is perfect, and there are some nuances to crisis …

Small businesses are often called the backbone of the American economy, but never has that truth been clearer than during this pandemic. In addition to sickening millions of people, the outbreak abruptly crippled much of the global economy. The downturn …

The COVID-19 pandemic has required many business operators to test their agility to the extreme. There have been numerous stories about retailers supporting their community members with supplies to stay safe at home and providing frontline workers with supplies to …

Across grocery, pharmacy, home improvement and select other sectors, essential retailers are leading the way to reopen the world as we enter Phase 3 (“management”) of the COVID-19 pandemic. We estimate that this phase will last from now into early …

According to a recent survey from the Home Improvement Research Institute (HIRI), appliance buyers have certain characteristics and preferences. Appliances can be a competitive category, but there may be an opportunity in your community as department stores close or people …