Operations

Consumables—candy, snacks and beverages—can be a key category to boost average transaction size and enhance the customer experience. However, this category should be carefully monitored and regularly refreshed because it’s likely the only category in your store that includes products …

Managing your home improvement team’s stress levels during the COVID-19 pandemic is essential. When managers don’t understand the pressures and complexities their team members face as individuals and as hardworking members of the home improvement channel, they aren’t positioning their …

After an unprecedented year full of retail volatility and strong sales for home improvement retailers, how will you budget for your business in 2021? Over the past few months, the North American Retail Hardware Association (NRHA) has received hundreds of …

The National Confectioners Association recently reported that plant-based snacks like popcorn, chips, veggie straws, corn crackers, dairy-free snacks, grain-free snacks made from plants like butternut squash or cauliflower, vegan puffs, minimally processed snack bars with limited ingredients and specialty diet …

Trial lawyers need to interview people on all sides of the case so they’re not surprised when they’re defending their client in the courtroom. That’s the approach Deron Yingst, co-owner of Jackson Center PRO Hardware in Jackson Center, Ohio, takes …

Employees who understand retail profit and loss are more likely to know how they can protect your margins. For example, you can encourage them to be careful when stocking shelves by showing them the effect one damaged product has on …

E-blasts are great ways to keep your most engaged customers up to date with the latest events and sales at your business. With simple, often free email marketing programs available to small business owners, the sky is the limit on …

Managing stress in the workplace is a priority under normal circumstances—but amid COVID-19 concerns across North America, this topic is both important and timely. To help retailers better support their teams during this crisis, the North American Retail Hardware Association …